ProSource, OutSource or Internal Call Center QA Team?

So … how do you make sure that your agents are providing a fantastic customer experience every time they interact…

4 months ago

Podcast: The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting

BPA Quality's EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four…

4 months ago

High Stakes: the Impact of Cultural Communication Styles on Your Global Quality Program

We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.

5 years ago

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