Industry News

20 Call Center Quality Assurance Needs – the Big Picture

20 Call Center QA Needs for a successful Quality Program

4 months ago

Best Practices for Working from Home – Contact Centers

Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the…

4 months ago

The shifting dynamics of training in a pandemic

We’re passionate advocates of the power of good training programmes, and we know it’s one of the most important investments…

2 years ago

Training partnership with CCMA offers enhanced contact center training for all

We are delighted to announce that we've extended the reach of our excellent training programmes by partnering with the CMMA…

2 years ago

The human element of a contact center

The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year's…

4 years ago

This website uses cookies.