How to deal with an angry customer via the Contact Center
Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.
Human Element
Unleashing the True Potential of Contact Center Teams: Beyond the Realm of AI
Contact Center Ai is NOT Enough
In an era where Artificial Intelligence (AI) is often hailed as the game-changer in customer service, it’s crucial to remember the irreplaceable value of human touch. Contact centers are not just about resolving queries; they are the nurturing grounds for empathy, understanding, and genuine connection.
ProSource, OutSource or Internal Call Center QA Team?
So … how do you make sure that your agents are providing a fantastic customer experience every time they interact with customers? One word … QUALITY!
Elevating Call Center Customer Service Excellence with Energizer Training & Development
At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.
The Role of Contact Center Psychometrics in Enhancing Customer Interactions
Psychometrics, an often-overlooked tool, can significantly boost the quality of interactions and feedback. In this article, we’ll delve into psychometrics and its benefits for contact center leaders.
How to handle an irate customer in a call center?
5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call
Omnichannel Customer Experience – Can you please everyone all of the time?
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
Why Quality Monitoring is Important for your Call Center?
This Contact Center Quality White Paper will examine Why Call Center Quality Monitoring is important to Customer Experience, Sales, Business Process Improvements, and so much more.
Best Practices for Working from Home – Contact Centers
Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.
Call Center Quality and Business Transformation
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.