call center qa jobs

Health & Wellbeing

Call Center call center customer service Energizer training

Elevating Call Center Customer Service Excellence with Energizer Training & Development

At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.

READ MORE

Best Practices for Working from Home – Contact Centers

Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.

READ MORE

customer service empathy training

Customer Service Empathy Training to effectively support vulnerable customers

Vulnerable Customer training is an area we’re passionate about as it has a real impact on the level of service contact centres can offer, as well as the wellbeing and career enhancement of those who work in the centres.

READ MORE

Call Center Quality Management

Webinar: Using Quality Management to create a new, improved normal

Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.

READ MORE

Empathy as a coachable Emotional Intelligence competence

Special Interest Group: Exploring Empathy

Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.

READ MORE

Tips for self-care

These quick tips help combat stress, increase positivity and improve our wellbeing with self-care, and can be done anywhere, any time.

READ MORE

    Which of our services are you interested in?