Events, Webinars & Conferences

BPA Quality & Contact Center Events, Webinars & Conferences. Verint call center events and conferences.

Podcast: The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting

BPA Quality's EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four…

4 months ago

Webinar: Using Quality Management to create a new, improved normal

Helen Beaumont-Manahan and Pete Dunn discuss what's changed for Contact Centres, Quality Management and Customers, and how we can utilise…

2 years ago

Special Interest Group: Exploring Empathy

Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a…

2 years ago

The human element of a contact center

The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year's…

4 years ago

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