call center qa jobs

Customer Satisfaction

How to deal with an angry customer via the Contact Center

Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.

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how can contact center ai really show empathy?

Unleashing the True Potential of Contact Center Teams: Beyond the Realm of AI

Contact Center Ai is NOT Enough

In an era where Artificial Intelligence (AI) is often hailed as the game-changer in customer service, it’s crucial to remember the irreplaceable value of human touch. Contact centers are not just about resolving queries; they are the nurturing grounds for empathy, understanding, and genuine connection.

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prosource, outsource, or internal call center qa

ProSource, OutSource or Internal Call Center QA Team?

So … how do you make sure that your agents are providing a fantastic customer experience every time they interact with customers?  One word … QUALITY!

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Call Center call center customer service Energizer training

Elevating Call Center Customer Service Excellence with Energizer Training & Development

At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.

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n this blog, we will explore how BPA Quality's expertise in contact center quality monitoring, training, engagement software, and speech analytics can assist colleges in complying with the Biden-Harris Administration's framework.

Student Loan Accountability Monitoring- How BPA Quality Supports Colleges in Meeting the Biden-Harris Administration’s Framework for Student Loan Servicer Accountability

n this blog, we will explore how BPA Quality’s expertise in contact center quality monitoring, training, engagement software, and speech analytics can assist colleges in complying with the Biden-Harris Administration’s framework.

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What is Customer Experience and How is it Different from Customer Service?

What is Customer Experience and How is it Different from Customer Service?

What is Customer Experience and How is it Different from Customer Service? How to improve the relationship between the contact center and the customer.

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How to handle an irate customer in a call center?

How to handle an irate customer in a call center?

5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call

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How to improve call center NPS

How to improve call center NPS

Helpful insights on how to improve call center net promoter scores (NPS)

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How to align Call Center CSAT/NPS

Our QA scores and CSAT/NPS scores are not aligned

How to align Call Center Scores like CSAT, NPS, and QA for the best customer experiences

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