BPA Quality News

BPA Quality news and updates focusing on contact quality monitoring, growth, insights and tips by experts at BPA Quality.

Podcast: The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting

BPA Quality's EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four…

4 months ago

The shifting dynamics of training in a pandemic

We’re passionate advocates of the power of good training programmes, and we know it’s one of the most important investments…

2 years ago

Training partnership with CCMA offers enhanced contact center training for all

We are delighted to announce that we've extended the reach of our excellent training programmes by partnering with the CMMA…

2 years ago

Webinar: Using Quality Management to create a new, improved normal

Helen Beaumont-Manahan and Pete Dunn discuss what's changed for Contact Centres, Quality Management and Customers, and how we can utilise…

2 years ago

Special Interest Group: Exploring Empathy

Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a…

2 years ago

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