Call Center Quality and Business Transformation
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.
These quick tips help combat stress, increase positivity and improve our wellbeing with self-care, and can be done anywhere, any time.
We look at how to provide faultless assistance to vulnerable customers under a variety of different circumstances within the contact centre environment.
Before we put our feet up for the festive holidays, here’s our expert advice on how to handle customer service during the busy Christmas period
Digital transformation can dramatically alter every aspect of customer service – as well as having a huge and positive impact on cost.
In the final instalment of our series on the art of conversation, Helen Beaumont Manahan discusses why coaching the contact centre is not a competition.
Pete Dunn, Community Engagement Manager, explores why customer service is so important, and some of the ways it can be delivered effectively.
Helen Beaumont Manahan looks at the importance of creating connection in conversation during the daily operation of the contact centre.
In a world driven by technology, a simple spoken exchange of words is becoming a rarity. Helen Beaumont Manahan looks at why talk is not cheap.
Pete Dunn discusses how and why measurement in contact centres doesn’t always add up as part of our ‘Seven Deadly Sins’ series.