How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.
Many organisations see QA as a compliance-driven, risk-based activity. The real value of QA impact is much larger with multiple touchpoints.
We are proud to work in over 45 languages, and we understand the diverse ways culture can impact Customer Experience.
We examine Quality Monitoring for contact centres on many levels, right the way through to driving a Return on your Quality Investment.
Too many companies focus on the complexities and best practice of technology, not the complexities and best practice of conversation.