Psychometrics Increase Sales in Call Centers
Psychometrics increase Sales and CSATs
Our Radio Service Provider Customer was receiving mixed results when it came to successful sales calls. So, BPA Quality used a psychometric analysis approach to assist in identifying call center agent behaviors and skills that resulted in higher sales.
Once these behaviors were identified, BPA designed a behavioral-based training model, so that these specific behaviors would be replicated throughout their call centers.
This strategy yielded an 11% increase in total sales, a 14% increase in premium sales.Download the full results