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call center quality assurance case study

Achieves Results with …

BPA Quality’s Call Center Quality Assurance

Radian are an award-winning organization, employing over 1000 staff, providing nearly 21,000 affordable homes in Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Surrey, Sussex, and Wiltshire; and providing care and support to over 450 people across the South East, through Radian Support.

BPA Quality was asked by to develop a call center quality assurance process to help identify a more accurate reflection of the Quality of Service being offered to their clients and to make recommendations around how Service can be improved.

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Yes, I want to revolutionize my QM process