call center quality assurance case study

    Achieves Results with …

    BPA Quality’s Call Center Quality Assurance

    Radian is an award-winning organization, employing over 1000 staff, providing nearly 21,000 affordable homes in Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Surrey, Sussex, and Wiltshire; and providing care and support to over 450 people across the South East, through Radian Support.

    BPA Quality was asked to develop a call center quality assurance process to help identify a more accurate reflection of the Quality of Service being offered to their clients and to make recommendations around how Service can be improved.

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    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process