Customer Experience

Omnichannel Customer Experience – Can you please everyone all of the time?

Recent Posts

How to deal with an angry customer via the Contact Center

Our expert team takes a look at how to keep your cool in the face…

4 days ago

ProSource, OutSource or Internal Call Center QA Team?

So … how do you make sure that your agents are providing a fantastic customer…

2 months ago

20 Call Center Quality Assurance Needs – the Big Picture

20 Call Center QA Needs for a successful Quality Program

2 months ago

Podcast: The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting

BPA Quality's EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting…

2 months ago

Insurance Collections Bureau

With no previous quality assurance programme or training in place, ICB were keen to develop…

2 months ago

Agent Coaching – Why and How to Make it Effective

This white paper will explore coaching as an integral part of a successful quality program. We will…

2 months ago

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