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    Quality Assurance for call centers

    Articles

    Human Element in Call Center Interactions

    Recognizing the importance of the Human Element in Customer Interactions 

    NEWS

    BPA Quality works with some of the world’s biggest organizations to improve customer experience and deliver increased sales, retention, loyalty, cost optimization, compliance and profitability.

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    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process