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    Quality Assurance for call centers

    Articles

    Strategic Call Center Quality

    Cost Center or Profit Center? When Quality Becomes an Agent for Change.

    NEWS

    More and more leaders in our industry are challenging their organizations to re-think their quality models and making Strategic Quality a foundation pillar within their growth plans.

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    Human Element in Call Center Interactions

    Recognizing the importance of the Human Element in Customer Interactions 

    NEWS

    BPA Quality works with some of the world’s biggest organizations to improve customer experience and deliver increased sales, retention, loyalty, cost optimization, compliance and profitability.

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    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process