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    Quality Assurance for call centers

    Articles

    Call Center Quality Assurance Reporting

    A friend’s advice for surviving reporting

    NEWS

    Like most of New York right now, I am currently snowed in. While everyone is waiting for the next chapter of my Adventures in Speech Analytics series, I thought it would be nice to share some friendly advice for surviving reporting.

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    Quality monitoring software for call centers

    Introducing the BPA Quality Builder

    NEWS

    Built by QA people for QA people, the BPA Quality Builder Software Portal’s leading edge technology will support your Call Center Quality Assurance program.

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    call center monitoring form

    Maximizing the Effectiveness of Quality Assurance Scorecards

    NEWS

    The essential guide to creating the perfect scorecard for your contact center teams.

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    Strategic Call Center Quality

    Cost Center or Profit Center? When Quality Becomes an Agent for Change.

    NEWS

    More and more leaders in our industry are challenging their organizations to re-think their quality models and making Strategic Quality a foundation pillar within their growth plans.

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    Human Element in Call Center Interactions

    Recognizing the importance of the Human Element in Customer Interactions 

    NEWS

    BPA Quality works with some of the world’s biggest organizations to improve customer experience and deliver increased sales, retention, loyalty, cost optimization, compliance and profitability.

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    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process