Quality monitoring software for call centers

    Introducing the BPA Quality Builder

    Built by QA people for QA people, the BPA Quality Builder Software  for call centers provides leading edge technology to support the delivery of all aspects of your Contact Center Quality Assurance program.

    A key element behind every effective contact center quality assurance program is the availability of systems and technology to support the delivery of each element of the process. Some of the opportunities you can capitalize on with the BPA Quality Builder technology may include:

    Why BPA Quality Monitoring Software for call centers?

    With deep QA domain expertise and over over 30,000 users, our QA software is underpinned by a detailed understanding that every organization’s needs are different.

    We work closely with you to understand your current QA process and to identify your specific wants and needs.

    By Jeff Bardell, Senior Director, Technology & Innovation

    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process