Call Center Quality Assurance Reporting

    A friend’s advice for surviving reporting

    Like most of New York right now, I am currently snowed in. While everyone is waiting for the next chapter of my Adventures in Speech Analytics series, I thought it would be nice to share some friendly advice for surviving call center quality assurance reporting.  While I specialize in Speech Analytics, I feel a majority of these tips are useful for anyone involved in the world of report writing.

    A friend’s job is to listen to you vent about your problems, be the voice of reason when you are about to make an unnecessary large purchase, and give you advice that 75% of the time you will not bother to listen to. With that being said, I hope my friendly advice will fall into that 25% category.

    Let’s start with:

    Please feel free to share any advice you may have on how to survive reporting in the comments section. I look forward to hearing from you!

    By:  Diana Aviles, Operations Manager, Speech Analytics at BPA Quality

    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process