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Discover why BPA Builder is the complete solution to building a quality customer experience in your organisation.MORE
Here at BPA Quality, one of the services we offer under the umbrella of managed quality services is to undertake large-scale quality monitoring of text and voice interactions in multiple languages. On some global, multi-lingual projects, the client expectation is that agent tone should remain consistent, regardless of the customer’s language or chosen contact channel. It … Continue reading Culture, tone and language considerations in quality monitoringMORE
Travel is part of my job as a trainer with BPA Quality, and I’ve journeyed all over the place for many years. But don’t worry, I’m not going to bore you with the clichés of the business traveller: upgrades, airline miles, hotel points, jet lag, ‘red eye’ flights, the psycho ADHD kid kicking the back … Continue reading Above the cloudsMORE
Take a look behind the scenes at the BPA Quality offices and meet our team of experts.MORE
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