Trainer

Garden City, NY
Full-time


Job Description

BPA Quality is the leading global provider of Managed Quality Services. We provide our Clients with industry leading quality assurance solutions, delivering actionable intelligence and insight that has a positive impact on customers’ experience and business performance.

The Trainer role, based at our site in Maitland, FL and Garden City, NY is responsible for conducting client and internal trainings. The trainer should be in a position to take complete ownership of trainings conducted while looking at ways to continually improve and increase the value of the program.

The reputation of BPA Quality depends on the accuracy of our evaluations and the actionable insight that we provide to our Clients.

Key Areas of Responsibility

  • Complete client training and certification process
  • Attend all training required in the support of your role
  • Train and teach any required subjects
  • Travel to other BPA or client sites to attend training or teach when required
  • Keep up-to-date with training materials
  • Act as a Point of Contact (POC) to Client and Internal stakeholders for training-related queries
  • Ensure all training needs are identified and appropriate solutions provided
  • Ensure all required attendance and timekeeping records are kept up to date
  • Identify attendance and behavioral issues in training classes and work in collaboration with Program Manager/HR to help team members to improve
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality
  • Support the Program Manager by carrying out any additional activities/duties identified as necessary for the role
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining a safe working practices and conditions.
  • Take part in internal and client-facing calibration process

Security:

  • Responsibility for ensuring the security of Customer data as well as Client data and business practices
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Skills and Experience:

  • Ability to work under pressure
  • Highly effective verbal and written communication skills
  • Flexible approach to change with a positive attitude to fluctuating workload
  • Flexible approach to scheduling
  • Previous teaching/leadership or supervisory experience
  • Comfortable with public speaking
  • Solution-focused mindset
  • Ability to manage large groups of people effectively

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