Project Manager

Maitland, FL

Job Description

Job Purpose

The Project Manager will lead and manage relevant large scale, complex programs and projects that support the Client by providing comprehensive outputs that are compelling, evidence based and clearly outlined data. They will deliver actionable recommendations that support the delivery of enhanced service quality, customer experience and have a measurable impact on the Client’s business.

Key Responsibilities

Plan the project

  • Define the scope of the project in collaboration with Client input and direction of BPA Director
  • Create a detailed project plan which identifies and sequences the activities needed to successfully complete the project
  • Determine the resources required to complete the project
  • Develop a schedule for project completion that effectively allocates the resources to the activities
  • Review the project plan and schedule with stakeholders and all other employees that will be affected by the project activities; revise the plan and schedule as required
  • Determine the objectives and KPIs upon which the project will be evaluated at its completion – agree measures of success
  • Determine, and review with Client, methodology approach to maximize project output
  • Determine, and review with Client, a communications plan and management routines to track and highlight progress

Staff the project

  • In consultation with Operations Manager, allocate/select employees with appropriate skills for the project activities
  • Manage project team members according to the established policies and practices of the organization
  • Ensure that all project personnel receive an appropriate orientation to the organization and the project

Implement the project

  • Execute the project according to the project plan

· Identify technology and scope of data required to identify and deliver results and recommendations

· Identify and liaise with stakeholders within Client and set up working parameters

· Set up files to ensure that all project information is appropriately documented and secured

· Monitor the progress of the project and adjust as necessary to ensure the successful completion of the project

· Establish a communications schedule to update stakeholders, including appropriate employees in the organization, on the progress of the project

· Proactively communicate any potential risk to the Client and agree on steps to adjust as necessary

· Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the project

  • Ensure that technology is delivering data to both the Client and BPA accurately and in a timely manner
  • Liaise with Operations Managers, Psychometrician to ensure adequate resources are delivering data
  • Review data delivered to Client for accuracy and relevant project scope, make appropriate adjustments to correct if needed
  • Compare progress to project plan and act where necessary to correct or update plan, considering learning’s or updated direction
  • Implement change control process where new elements, requests, or changes to the original project scope are requested
  • Communicate plan status at agreed checkpoints

Finalize the project

  • Bring data from various sources together to form a complete view – aligned with methodology agreed at planning phase

· Evaluate the outcomes of the project against goals established during the planning phase

· Quantify the effect of learning on Client business

· Report project outcomes, identify actionable insight, make recommendations for enhancement

· Track performance to measure the success of recommendation adoption

· Carry out post project review to highlight improvement opportunities

· Make proposed enhancements to BPA / Client services based on findings to ensure continued success

Measures of Success

  • Projects completed on time, according to the schedule determined at the project outset
  • Projects completed within budget prescribed at project outset
  • Overall project quality objectives met based on baseline goals, targets, or expectations set in project scoping phase
  • Internal team expressed satisfaction with the outcome (internal output audit)
  • The ‘Client’ of the project, as defined at the outset of the project, expressed satisfaction with the project outcomes and that success criteria had been achieved – process for gathering Client feedback used (possibly through Client CSAT survey)
  • The project outcome met all specified requirements
  • The project outcome and recommendations (insight, areas of focus etc.) was actively used for its intended purpose once completed (i.e. the feedback, insight and recommendations were acted on and not shelved)
  • The projects can be repeated and deliver a sustainable outcome

Skills & Experience

  • 3+ years’ experience in the management of multiple, complex projects from inception to successful implementation, including the development of project plans and the management of resources, budgets and timelines, through to evaluation of project outcome
  • Proficient knowledge of systems implementation and software development life cycles and methodologies
  • Proficient in business process flow diagramming
  • Demonstrable proven skills and experience in implementing efficiencies in established, high-profile international programs
  • Solid experience as a Project Manager in a constantly changing environment
  • Proven experience of managing the full life-cycle of several projects
  • The ability to identify and implement required actions quickly to accomplish goals, eliminate roadblocks, and create focus
  • Proven ability to set expectations, manage to deadlines and hold individuals and teams accountable to critical milestones
  • Excellent communication / relationship building and stakeholder management skills
  • Ability to facilitate discussions between business, operations and technology teams
  • Have a keen eye for business and strategy as well as solid technical skills


· Bachelor’s degree with 5+ years of relevant work experience

· PMP/IPMA certified preferred

· COPC, Prince2 and/or 6 Sigma (desirable)

· Master’s in Business Administration, MBA (desirable)

Additional Requirements

· Ability to travel globally (desirable)

· Literacy in a wide range of project planning tools

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