Our QA scores and CSAT/NPS scores are not aligned
Our QA scores and CSAT/NPS scores are not aligned
How to align Call Center Scores like CSAT, NPS, and QA for the best customer experiences
We help you clearly define your goals when looking at your data from your QA and customer satisfaction activity.
We know that QA and CX aren’t always going to align across a customer journey, and as a result, we work to ensure that any deviation in scoring is expected and understood by all stakeholders.
Ultimately, by working with our contact center QA experts you’ll be able to maximize both your QA, NPS, and customer satisfaction processes and outputs to achieve your goals.