I have been extremely pleased with the support provided by BPA and consider this to be a true partnership which will help British Gas as it develops to meet our strategy
Sales Conduct and Development Director, British Gas
Call Center Software for Quality Assurance
Why BPA Quality Call Center Software for Quality Assurance?
With deep QA domain expertise and over 30,000 users, our Call Center Software for Quality is inspired by a detailed understanding that every organization’s needs are different. We work closely with you to understand your current QA process and to identify your specific wants and needs.
Built by QA people for QA people, our Call Center software for Quality supports the delivery of all aspects of your quality & workforce management program.
A key element behind every effective contact center quality assurance program is the availability of systems and technology to support the delivery of each element of the process.