Contact Center Quality Careers at BPA Quality
We readily recognize the power of our people to drive BPA Quality forward. Everybody in the company contributes, in various ways, to the products and services we deliver. We value each individual’s quality job contribution, encouraging everyone to reach their potential.
BPA Quality is a world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. We are a member of the 5000Inc fasting growing companies, helping more than 100 companies across a variety of fields with a 30+ year history.
Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers.
The core of our business is providing Remote Call Monitoring Services where we evaluate interactions between Agents and Customers. From this analysis, we provide detailed feedback that can be used to improve Agent performance as well as helping organizations develop overall strategies to improve Customer Service and Maximize Sales.
In addition to the analysis of customer/agent contacts, BPA provides proactive support and advice to help our clients use the resulting data. Whether it’s helping construct metrics to measure performance or providing training to help Supervisors coach more effectively, our objective is to develop a close working partnership with our clients in their pursuit of excellence in customer service and customer engagement.
We are always looking for talented and qualified people to join our winning team. If you have experience in Quality, Contact Centers, Sales, IT, Customer Experience, or Speech Analytics, please send us your resume.
Applicants must be USA-based to apply, be able to initially work from home and work from our New York or Florida office (and relocate if necessary), when appropriate as required. Please complete this application form and return it to firstname.lastname@example.org or call 516 295 3620.