About
BPA Quality’s Mission
Our mission is to help call centers all over the world provide great multi-channel customer experiences consistently and effectively while achieving exceptional business successes.
As a Call Center QA company, BPA Quality has been helping contact centers globally provide excellent customer experiences since 1988.
With offices from the United States to the UK and analysts speaking in more than 45 languages, we support our clients with every step of their quality journey to becoming a CX Center of Excellence:
Trusted & Experienced Call Center Quality Partner
From our decades of evaluating tens of millions of contact center agent-customer interactions, we understand the importance and effect human behavior science & psychology has on overall business success. Therefore, our clients have access to our expertise and trust that they will benefit from our partnership.
BPA Quality Values
Our values are a core part of who we are as individuals and define BPA Quality as an organization. They shape the way we work with our customers and with each other.
Hence, we recognize that it is the power of our people that drives us forward. Every employee in the company contributes to the service we deliver. We value every individual’s contribution, thus encouraging everyone to reach their full potential.
We are more than a Call Center QA Company
Leverage our knowledge, experience, and resources to achieve amazing results every time.
Seek to construct creative solutions that consistently help drive results.
Getting to know our customers means we can make them happy all the time, every time.
We work together as one to ensure we’re more than the sum of our parts.
Display a can-do attitude, looking for positive solutions and striving for excellence.
Place objectivity, honesty, and ethical behavior at the heart of everything we do.
Embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas.
FORTUNE 500 Clients Improving Customer Experiences with BPA Quality
We're more than just a business...
How to deal with an angry customer via the Contact Center
Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.
Unleashing the True Potential of Contact Center Teams: Beyond the Realm of AI
Contact Center Ai is NOT Enough
In an era where Artificial Intelligence (AI) is often hailed as the game-changer in customer service, it’s crucial to remember the irreplaceable value of human touch. Contact centers are not just about resolving queries; they are the nurturing grounds for empathy, understanding, and genuine connection.
ProSource, OutSource or Internal Call Center QA Team?
So … how do you make sure that your agents are providing a fantastic customer experience every time they interact with customers? One word … QUALITY!
Elevating Call Center Customer Service Excellence with Energizer Training & Development
At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.
How to deal with an angry customer via the Contact Center
Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.
Unleashing the True Potential of Contact Center Teams: Beyond the Realm of AI
Contact Center Ai is NOT Enough
In an era where Artificial Intelligence (AI) is often hailed as the game-changer in customer service, it’s crucial to remember the irreplaceable value of human touch. Contact centers are not just about resolving queries; they are the nurturing grounds for empathy, understanding, and genuine connection.
ProSource, OutSource or Internal Call Center QA Team?
So … how do you make sure that your agents are providing a fantastic customer experience every time they interact with customers? One word … QUALITY!
Elevating Call Center Customer Service Excellence with Energizer Training & Development
At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.