BPA Quality’s Call Center Blog & CX News
Our Quality Experts share their advice, information, and experience over on our very own blog highlighting an unbiased, third-party quality monitoring perspective.
Here are some topics that are covered:
- Effective Quality Scorecards
- Customer Service Metrics
- Speech Analytics Reporting
- CSATs & NPS
- Customer Experience & CX News
- Coaching & Training
Check it out and discover our Quality Expert series.
Find out more call center news at the Quality Call Center Times and be sure to subscribe today. Third-party call monitoring provides unique, unbiased insights into customer experience and satisfaction. Chat with us today.